Privacy Policy

We assure you that we attach great importance to the protection of your personal data. We invite you to read this privacy policy. You will find there the nature of the personal data that we collect about you, the reasons for which we collect it, the retention period of this data and the way in which you can exercise your rights in this matter.

Article 1 – Liability, whose head office is established at Grand Duchy of Luxembourg, (here in after “WWW.INEED.LU”, “us”, “Our”, “our”) is the controller. In other words, WWW.INEED.LU determines the purpose and the means of processing personal data.

Article 2 – Personal data

When you use our services and applications, we may obtain personal data about you. In particular in the following cases:

you visit our website (see also our “cookie policy”); you register on our website, on a social media platform or at a point of sale, for example when you place an order, when you buy a product from the WWW.INEED.LU international range, where you submit a request for a part replacement or repair or where you contact our customer service; you register for our contests or promotional actions.

We may obtain the following personal data about you:

your customer data (for example, last name, first name, user name, password of your international WWW.INEED.LU account, [delivery] address, e-mail address, telephone number, billing data, history of your purchases, means of payments used, history of your contacts with customer service); other personal data, such as your username on social media, your date of birth or the data you provide to us when registering for a competition or promotional campaign.

Article 3 – Purposes of processing

General purposes

WWW.INEED.LU will use your personal data for the following general purposes:

In order to be able to provide you with the service you requested

We collect certain personal data about you in order to be able to provide you with the service you have requested (for example, your delivery address in the context of a delivery, your invoicing data in order to be able to invoice you correctly or the data profile of your international WWW.INEED.LU account with regard to your use of our website).

In order to meet certain legal obligations

In some cases, we are required by law to collect and store certain personal data about you. Thus, in certain circumstances, we are legally obliged to issue an invoice and to keep it (for example in the case of a distance sale). Therefore, we will ask you to provide us with your billing data.

In addition, it is possible in certain rare cases that WWW.INEED.LU is forced to reveal your personal data following a court decision or in order to comply with mandatory legislation or regulations. WWW.INEED.LU will always try to notify you, unless this is not possible due to legal obligations.

In order to detect and fight against fraud and infringements

We carry out various controls in the context of the detection and fight against fraud and breaches. This way, we can determine if a payment has been accepted before delivering a product to the customer.

In order to improve our services and processes

We evaluate our services and processes based on your contacts with our employees. In order to improve these services and processes, we also perform trend analyzes based on anonymized and aggregated data.

Direct marketing and prospecting

If you have given us permission to do so, we have the right to use your data for prospecting purposes. You can withdraw this authorization at any time, without motivation and free of charge, for example by clicking on the unsubscribe link provided for this purpose at the bottom of each promotional e-mail or by contacting WWW.INEED.LU by e-mail at

Article 4 – Transfer to third parties

WWW.INEED.LU undertakes not to sell, rent or distribute your personal data nor to make them available to third parties for commercial purposes, except in the aforementioned cases or with your prior consent.

In the event of a reorganization or transfer – total or partial – of the activities of WWW.INEED.LU, your data may therefore be transmitted to other entities or third parties through which the operational activities of WWW.INEED.LU will then be assumed, in whole or in in part. We will try to let you know in advance.

Article 5 – Duration of processing

We do not keep your personal data for a period longer than that necessary to achieve the purpose for which we collect it. Their shelf life may vary depending on the purpose for which we intend them. WWW.INEED.LU is, for example, subject to the legal obligation to keep invoices issued for 10 years. In addition, we consider it necessary from a legal point of view to keep certain data as evidence in the event of litigation for a maximum period of 10 years.

Unless a longer retention period is legally required, we delete or anonymize your data 10 years after your last contact with WWW.INEED.LU.

Article 6 – Your rights and their exercise

Access rights

You have the right at any time and free of charge to view the personal data that we process about you, as well as the right to obtain additional information on this subject.

Right to rectification, deletion and restriction of processing

You are free to share or not your personal data with WWW.INEED.LU. In addition, you have the right to ask us to correct or complete your personal data. You also have the right to request the deletion of this data. In this case, you must take into account that certain products and services can no longer be offered to you. Thus, in the event of loss of your proof of purchase, we will no longer be able to determine whether the legal warranty period has expired or not.

You can also request the restriction of the processing of your personal data.

Right of opposition

You have the right to object to the processing of your personal data for serious and legitimate reasons.

You also have the right to object to the use of your personal data for prospecting purposes. In such a case, you do not need to give reasons for your request. To do so, click on the link at the bottom of our promotional e-mails or contact us at

Right to free data portability

You have the right to request the obtaining in a structured, commonly used and machine-readable format of your personal data which we process and / or the transfer of this data to another controller.

Right to withdraw your authorization

As long as the processing is subject to your prior authorization, you have the right to withdraw this authorization. To do this, click on the link at the bottom of our promotional e-mails or contact us by e-mail at

Exercise of your rights

You can also exercise your rights in writing through us, by contacting us by mail (Attention WWW.INEED.LU copy of the front of your identity card to your request. We will only use this copy for the purpose of verifying your identity.

Article 7 – Automated decision-making and profiling

In principle, we will not use your personal data for profiling or automated decision-making.

We may maintain an individual profile about you, for the sole purpose of being able to serve you better by providing you with personalized products and offers.

Article 8 – Right to lodge a complaint

If you wish to lodge a complaint regarding the way in which we process your personal data, you can contact our data protection officer at any time by e-mail at We will do our best to resolve your issue.

You can also file a complaint with the Luxembourg Commission for the Protection of Privacy: National Commission for Data Protection, avenue du Rock’n’Roll, L-4361 Esch-sur-Alzette, Tel. : +352 26 10 60 1, Fax: +352 26 10 60 29.

Article 9 – Security and confidentiality

We have implemented various technical and organizational security mechanisms to prevent the destruction, loss, alteration or modification of the personal data collected as well as unauthorized access to such data, their communication by mistake to third parties or their submission to any other form of unauthorized processing.

WWW.INEED.LU can in no way be held responsible for any damage – direct or indirect – which results from the wrongful or unauthorized use of your personal data by a third party.

We also wish to remind you that you are solely responsible for the use made of the website from your computer, your IP address and using your identifiers as well as for the confidentiality of this data. We recommend that you take all necessary preventive security measures, including preventing unauthorized access to your username and password.

Article 10 – Access by third parties

We do not share your personal data with third parties for commercial purposes.

In order to be able to process your personal data, we make this data accessible to our employees as well as to companies that we have appointed. We guarantee an equivalent level of protection by subjecting these companies to enforceable contractual obligations.

Article 11 – Contact

Please feel free to direct any questions you may have regarding our privacy policy by e-mail:

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